Selling the most, while impressive, doesn’t mean you’re the best. But it does mean you’re doing something right. The company came in second for Value & Selection, because HP continues to offer slick designs and good performance for the money. HP also earned high marks in the software category, where it continues to innovate. Sadly, its lackluster technical support, medicore touchpads, and low customer satisfaction rating among readers dragged HP’s overall rating down to put it squarely in the middle of the 12 companies we examined.
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